Terms of service
Terms of Service
Last Updated: January 2026
Welcome to HelloTummy. By accessing our website or purchasing our products, you agree to these Terms of Service.
1. Overview
HelloTummy provides a consumer gut microbiome test offering personalized, wellness-oriented insights. Our service is not a medical test and does not diagnose, treat, cure, or prevent any condition.
2. Eligibility
You must be at least 18 years old to purchase or use our services.
3. Description of Services
We provide:
- At-home sample collection kits
- Microbiome sequencing performed in a CLIA-certified laboratory
- A secure results portal where you can access your insights
- Personalized, educational interpretations based on your microbiome data
Insights are for educational and general wellness purposes only.
4. No Medical Advice
You acknowledge that:
- HelloTummy does not provide medical advice
- Our services are not a substitute for professional healthcare
- Results are not actionable clinical findings
- You should consult a qualified healthcare professional before making health decisions
5. User Responsibilities
You agree to:
- Provide accurate information
- Follow all instructions included with the kit
- Not submit another person’s sample without their consent
- Not use the service for any unlawful purpose
6. Orders, Payment & Billing
All purchases are processed through Shopify and our payment partners.
We reserve the right to cancel orders suspected of fraud, misuse, or policy violations.
7. Shipping, Returns & Refunds
Your use of the service is also governed by our:
- Shipping Policy
- Refund Policy
Both are available on our website.
8. Ownership & Intellectual Property
All content, analysis methods, algorithms, and branding belong to HelloTummy.
You may not copy, reproduce, distribute, or resell any part of our service.
9. De-Identified Data
With your explicit, opt-in consent, you grant HelloTummy a non-exclusive right to use de-identified information for:
- Internal research
- Product development
- Algorithmic improvement
- Trend analysis
De-identified means data that cannot reasonably be linked back to you.
We will never sell identifiable personal information or identifiable microbiome data.
10. Limitation of Liability
To the fullest extent permitted by law, HelloTummy is not liable for:
- Indirect, incidental, or consequential damages
- Health decisions you make based on your results
- Delays, shipping issues, or third-party errors
- Any amount exceeding the purchase price of your kit
You use the service at your own risk.
11. Dispute Resolution
Any dispute shall be resolved by binding arbitration in the State of Texas under the rules of the American Arbitration Association.
You waive the right to participate in class actions.
12. Governing Law
These Terms are governed by the laws of the State of Texas.
13. Changes to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of changes.