Refund policy
Refund Policy
Last Updated: January 2026
1. Unopened Kits
Unopened kits may be returned within 30 days of delivery for a refund. Customers are responsible for return shipping costs unless the kit arrived damaged or defective, or the return is due to an error by HelloTummy.
Email support@hellotummy.bio to initiate a return.
2. Opened Kits
For health and safety reasons, opened kits cannot be refunded even if the sample has not been collected.
3. Sample & Lab Failures
If your sample cannot be processed because of a lab error, shipping damage, or a kit defect, HelloTummy will provide one replacement kit at no additional cost, including shipping.
4. Lost or Damaged Shipments
Email us within 7 days if your order is lost or damaged. We will assist with replacements subject to evaluation.
5. Order Cancellations
If your order has not shipped, we will attempt to cancel it.
Once shipped, it cannot be cancelled.
6. Refund Processing
Refunds are issued to the original payment method within 5–10 business days after approval.